Refund Policy / Политика возврата

Last Updated / Последнее обновление: February 10, 2026

1. Overview / Обзор

Raava ("Company", "we", "us") provides AI-powered IELTS and SAT preparation services through the Raava platform. All payments for our subscription plans are processed by Paddle.com Market Ltd ("Paddle"), our authorized Merchant of Record. This means Paddle handles all billing, payment processing, tax collection, and refund requests on our behalf.

2. 14-Day Money-Back Guarantee / 14-дневная гарантия возврата

✓ Full Refund — No Questions Asked / Полный возврат без вопросов

All subscribers can request a full refund within 14 calendar days of purchase. No reason is required. Refunds are processed by Paddle and returned to your original payment method.

2.1 How It Works / Как это работает:

You may request a refund within 14 calendar days of any payment (initial purchase or renewal)
No reason is required to obtain a refund
Refunds apply to all subscription tiers: Basic, Premium, and Pro plans
The refund is processed by Paddle and returned to your original payment method

2.2 How to Request a Refund / Как запросить возврат:

You can request a refund through any of the following methods:

Via Paddle: Use the receipt email from Paddle and click the refund/support link, or contact Paddle directly at paddle.com/about/why-has-paddle-charged-me
Via Email: Send an email to support@raava.net with your order number or transaction ID
Via Telegram: Contact our support at @raava_ai

2.3 Refund Processing Time / Сроки обработки возврата:

Once a refund is approved, Paddle will process it within 5–10 business days. The refund will be returned to the original payment method used. Exact timing depends on your payment provider or bank.

3. Subscription Renewals / Продление подписки

Subscriptions renew automatically at the end of each billing cycle (monthly or annually). You will receive a reminder email from Paddle before each renewal.

How to Cancel / Как отменить:

Cancel anytime through your account settings or by contacting support@raava.net
Cancellation takes effect at the end of the current billing period
You will retain access to premium features until the end of your paid period
No further charges will be made after cancellation

If you are charged for a renewal you did not intend, you may request a refund within 14 days of the renewal charge.

4. Account Status After Refund / Статус аккаунта после возврата

Upon processing of a refund:

Your account will be downgraded to the Free tier (Explorer plan)
Access to premium features will end
Your study progress and account data will be preserved
You may resubscribe at any time

5. Paddle as Merchant of Record / Paddle как торговый посредник

All purchases are processed by Paddle.com Market Ltd, which acts as the Merchant of Record for all transactions. This means:

Paddle handles all payment processing, billing, and invoicing
Paddle collects and remits applicable taxes (VAT, sales tax, etc.) on your behalf
Paddle processes all refund requests
Your payment details are stored securely by Paddle and never shared with us
Charges on your bank statement will appear from "Paddle" or "PADDLE.NET*RAAVA"

For questions about charges on your statement, visit: Why has Paddle charged me?

6. Consumer Protection Rights / Права потребителей

This refund policy does not limit or exclude any mandatory consumer protection rights under the laws of your jurisdiction. If your local laws provide more favorable refund terms, those terms shall apply.

7. Contact Information / Контактная информация

Refund Requests: support@raava.net or via Paddle Support

General Support: support@raava.net

Response Time: Within 24–48 hours (Monday–Friday)

Address: Raava, Astana, Kazakhstan

8. Changes to This Policy / Изменения политики

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. The "Last Updated" date at the top of this page indicates when it was last revised.